FAQs

Sorveniq Help Center

Frequently Asked Questions

Find answers to common questions about orders, shipping, sizing, returns, exchanges, and shopping with Sorveniq.

Need Help?

We want your shopping experience to feel simple, smooth, and reliable. Below are answers to the most common questions our customers ask before and after placing an order.

Orders

How do I place an order?
Simply choose your favorite item, select the color and size, click “Add to Cart,” and proceed to checkout. Once your payment is completed, you will receive an order confirmation email.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.
Why did I not receive an order confirmation email?
Please check your spam or junk folder first. If you still cannot find the confirmation email, contact us with the email address used at checkout so we can help you confirm your order.

Sizing & Product Information

How do I choose the right size?
Please check the size chart on each product page before ordering. We recommend comparing the measurements with a similar item you already own for the most accurate fit.
Do your items run true to size?
Most items are designed with a comfortable, feminine fit. However, sizing may vary slightly by style, fabric, and silhouette. Please refer to the product-specific size chart for the best guidance.
Will the product color look exactly like the photo?
We try to display product colors as accurately as possible. However, colors may appear slightly different due to lighting, screen settings, and device display differences.

Shipping & Delivery

Where do you ship?
We offer shipping to available destinations shown at checkout. Shipping options and delivery availability may vary depending on your location.
How long does shipping take?
Delivery times may vary based on destination, shipping method, carrier processing, holidays, and customs clearance. You will receive tracking information once your order has been shipped.
How can I track my order?
Once your order ships, you will receive a tracking email. You can use the tracking link to check the latest delivery updates.
Why is my tracking information not updating?
Tracking information may take a few days to update after shipment. If your tracking has not updated for an extended period, please contact us and we will help you check the status.
Will I need to pay customs duties or taxes?
Customs duties, import taxes, or local fees may apply depending on your country or region. These charges are usually determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Returns & Exchanges

Can I return an item?
We accept eligible returns according to our Returns & Exchanges Policy. Items must usually be unused, unworn, unwashed, and in their original condition with tags and packaging where applicable.
How do I start a return or exchange?
Please contact us by email with your order number, the item you wish to return or exchange, and the reason for your request. Our support team will provide further instructions.
Can I exchange for a different size or color?
Exchanges may be available depending on item eligibility and stock availability. Please contact us as soon as possible so we can help you with the exchange process.
What should I do if I receive a damaged or wrong item?
Please contact us immediately with your order number and clear photos of the item and packaging. We will review the issue and help you find a suitable solution.

Payments & Security

What payment methods do you accept?
Available payment methods will be shown at checkout. Payment options may vary depending on your location and the payment providers available in our store.
Is my payment information secure?
Yes. Our checkout is designed to protect your payment information through secure payment processing. We do not store your full payment card details.

Contact

How can I contact customer support?
You can contact us by email at rheinschmidtstart923@outlook.com . Please include your order number if your question is related to an order.

Still Have Questions?

Our customer support team will be happy to help with sizing, orders, shipping, returns, or product details.

Contact Us