Shipping Overview

Sorveniq offers shipping to available destinations shown at checkout. Shipping options, delivery times, and costs may vary depending on your location, order value, selected shipping method, and carrier availability.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing time may be longer during weekends, holidays, new product launches, or high-volume sale periods.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Estimated Delivery Time

Estimated delivery time is generally 7–15 business days after your order has been shipped. Actual delivery time may vary depending on your destination, carrier processing, customs clearance, weather conditions, holidays, or other factors beyond our control.

Please note that delivery estimates are not guaranteed delivery dates.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase. The final shipping fee may depend on your delivery address, order value, selected shipping method, and promotional offers.

Free shipping may be available for eligible orders or special promotions when clearly shown on our website or at checkout.

4. Shipping Destinations

We ship to available countries and regions shown at checkout. If your address cannot be selected at checkout, it means shipping may not currently be available to your location.

5. Order Tracking

Once your order has shipped, we will send you a tracking number by email when tracking is available. Tracking information may take a few days to update after the package has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact us and we will help you check the status of your shipment.

6. Customs, Duties & Taxes

Depending on your country or region, your order may be subject to customs duties, import taxes, VAT, or local handling fees. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

7. Shipping Delays

Shipping delays may occur due to customs inspections, carrier delays, incorrect addresses, public holidays, severe weather, high order volume, or other circumstances beyond our control. We appreciate your patience and will do our best to assist you.

8. Incorrect or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order. Sorveniq is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided at checkout.

9. Lost or Missing Packages

If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, household members, building reception, or delivery location first.

If you still cannot locate your package, please contact us with your order number and tracking information so we can help you review the issue.

10. Split Shipments

If your order includes multiple items, they may be shipped separately depending on stock availability, warehouse processing, or shipping method. You may receive more than one tracking number for the same order.

Need Help With Shipping?

If you have any questions about your order, delivery, or tracking information, please contact our customer support team.

Email: rheinschmidtstart923@outlook.com

Store Address: 14 Avenue de Fumel, 47300, France