Overview

This Privacy Policy describes how Sorveniq collects, uses, and discloses your personal information when you visit, use our services, make a purchase from sorveniq.shop, or otherwise communicate with us. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including your name, billing address, shipping address, email address, phone number, payment information, order details, account information, and customer service communications.

We may also collect information automatically when you visit our website, such as your IP address, browser type, device information, pages viewed, referring website, shopping activity, and interactions with our website.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders;
• Provide order confirmations, shipping updates, and customer support;
• Manage payments, refunds, returns, and exchanges;
• Improve our website, products, and shopping experience;
• Communicate with you about your order or account;
• Send marketing emails or promotional messages when permitted;
• Detect, prevent, and address fraud, security issues, or unauthorized activity;
• Comply with legal, tax, accounting, and regulatory obligations.

3. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or another region with similar data protection laws, we process your personal information based on legal grounds such as performance of a contract, your consent, our legitimate interests, and compliance with legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze website traffic, improve performance, and support advertising or marketing features.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. How We Share Your Information

We may share your personal information with trusted third parties who help us operate our store and provide services to you, including payment processors, shipping carriers, fulfillment providers, website hosting providers, analytics providers, marketing partners, and customer support tools.

We may also disclose information when required by law, to protect our rights, to prevent fraud, or in connection with a business transaction such as a merger, sale, or transfer of assets.

6. Shopify and Service Providers

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you. Your information may be processed by Shopify and other service providers that support our store operations, payment processing, checkout, hosting, security, analytics, and order fulfillment.

7. Marketing Communications

If you subscribe to our emails or agree to receive marketing communications, we may send you updates about new arrivals, promotions, offers, and store news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with legal, tax, accounting, or reporting obligations.

9. International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence. When we transfer personal information internationally, we take appropriate steps designed to protect your information in accordance with applicable data protection laws.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Object to or restrict certain processing activities;
• Request a copy of your personal information in a portable format;
• Withdraw consent where processing is based on consent;
• Opt out of certain marketing communications.

To exercise your rights, please contact us using the email address provided below. We may need to verify your identity before completing your request.

11. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

12. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email: rheinschmidtstart923@outlook.com

Store Address: 14 Avenue de Fumel, 47300, France